8 Leadership Tips from Real Leaders

Course Length: 1 Day

Course Description

We surveyed dozens of leaders from various fields (business, medicine, military, government) and asked them for their recommendations for successful leadership. We organized and categorized these suggestions into the top eight tips, and then we asked our leaders for their illustrative anecdotes. The result is 8 Leadership Tips from Real Leaders — practical advice from people who know!

Course Content

  • Introduction: Advice from real leaders
  • Part 1: Reflect Integrity
  • Part 2: Demonstrate Respect
  • Part 3: Take Responsibility and Delegate Responsibility
  • Part 4: Define the Mission
  • Part 5: Listen Carefully
  • Part 6: Communicate Clearly
  • Part 7: Share Your Passion for the Work
  • Part 8: Recognize Team Members
  • Part 9: Conclusion
  • Summary


Course Length: 1 Day

Course Description

This course will teach you the techniques to manage employees for maximum results–either individually or as a team. Employees who feel a sense of “ownership” in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.

Course Content

Part 1: The Case for Accountability

  • Getting Work Done Through Others
  • Gathering Feedback

Part 2: The Manager/Employee Relationship

  • Establishing Positive Expectations
  • Creating Rapport
  • Using the Pacing Technique
  • Improving Listening Skills
  • Common Responses and Their Risks
  • Defusing Emotion Through Active Listening
  • Lessening Employee Dependency
  • Developing Relationship Contracts

Part 3: Leadership & Management Skills

  • Defining Leadership
  • Setting Goals to Communicate Your Vision
  • Involving Employees to Create Buy-In
  • Determining the Action Steps
  • Empowering Employees Through Delegating
  • Recovering and Learning from Mistakes

Part 4: Communication Tools That Build Accountability

  • Matching Personality Type
  • Communicating Win-Win Messages
  • Giving Strokes to Get Results
  • Confronting Unacceptable Behavior
  • Performing a Relationship Audit

Part 5: Follow-Up Ideas for Skill Development

  • Maintain Your Momentum
  • Establish an Action Plan
  • Reward Yourself
  • Continue to Work at It

Advanced Interpersonal Communication

Course Length: 1 Day

Course Description

This course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students identify an organization’s culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network.

Course Content

Unit 1: Communication styles and methods
Topic A: Communication styles
Topic B: Verbal and nonverbal communication

Unit 2: First impression and building rapport
Topic A: The importance of first impression
Topic B: Communicating to build rapport
Topic C: Building positive relationships

Unit 3: Building relationships through feedback
Topic A: Importance of providing feedback
Topic B: Providing feedback

Unit 4: Supervisors
Topic A: Understanding supervisor styles
Topic B: Handling human resource issues

Unit 5: Colleagues and subordinates
Topic A: Communicating with colleagues
Topic B: Communicating with subordinates

Unit 6: Customers and vendors
Topic A: Communicating with customers
Topic B: Communicating with vendors

Unit 7: Organizational culture
Topic A: Understanding organizational cultures
Topic B: Cultural networks
Topic C: Managing physical culture
Topic D: Managing emotional culture

Appraising Performance

Course Length: 1 Day

Course Description

Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.

Course Objectives

Establish performance expectations so that desired work results are achieved in accordance with the organization’s values and quality standards.
Write a performance appraisal so that it reflects an objective evaluation of the individual’s work performance.
Prepare for a performance appraisal discussion so that there are no barriers for an effective discussion.
Conduct a performance appraisal so that mutual understanding and cooperation is achieved and a realistic development plan to improve future performance is prepared.

Follow up on a performance appraisal so that future performance meets expectations.

Course Content

Lesson 1: Establishing Performance Expectations
Topic 1A: Appraise Performance
Topic 1B: Manage Performance
Topic 1C: Establish Performance Expectations

Lesson 2: Writing a Performance Appraisal
Topic 2A: Avoid Common Performance Rating Errors
Topic 2B: Gather Appraisal Information
Topic 2C: Rate Performance
Topic 2D: Ensure Legal Compliance

Lesson 3: Preparing for the Appraisal Discussion
Topic 3A: Prepare the Individual
Topic 3B: Arrange the Logistics
Topic 3C: Prepare Yourself

Lesson 4: Conducting the Performance Appraisal Discussion
Topic 4A: Discuss Your Ratings and Comments
Topic 4B: Resolve Performance Problems
Topic 4C: Cope with Discussion Difficulties
Topic 4D: Plan for the Future

Lesson 5: Following Up
Topic 5A: Evaluate the Effectiveness of the Appraisal Discussion
Topic 5B: Communicate Frequently
Topic 5C: Provide Ongoing Feedback and Coaching

Business Ethics

Course Length: 1 Day

Course Description

This course introduces students to the fundamentals of business ethics. Students learn about the decision-making process to solve ethical dilemmas, understanding barriers and consequences when making ethical decisions, and the process for blowing the whistle when unethical situations arise. Course activities also cover identifying common managerial ethical issues, being proactive with ethical issues, addressing subordinates’ ethical issues, identifying causes of unethical behavior, recognizing unethical behavior, and ending unethical behavior in the workplace. Students will also learn about organizational ethical principles, and the four categories of corporate social responsibility. Finally, students will learn how to develop a code of ethics and execute an internal ethical audit.

Course Content

Unit 1: Ethical decisions
Topic A: Basics of business ethics
Topic B: Making ethical decisions

Unit 2: Whistle-blowing
Topic A: Whistle-blowing criteria and risks
Topic B: The whistle-blowing process

Unit 3: Managerial ethics
Topic A: Ethical management
Topic B: Subordinates’ ethical issues

Unit 4: Unethical behavior
Topic A: Recognizing unethical behavior
Topic B: Ending unethical behavior

Unit 5: Organizational ethics
Topic A: Organizational ethics basics
Topic B: Ethical principles
Topic C: Ethical safeguards
Topic D: Corporate social responsibilities

Coaching Essentials

Course Length: ½ Day

Course Description

As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful.

Course Objective: You will establish a coaching relationship with the coachee, use appropriate skills for conducting the coaching conversation, and be able to create, monitor, and modify the coaching action plan.

Target Student: Managers, supervisors, team members, team leaders, project managers, mentors and anyone who needs to coach and give feedback as part of his or her job and who wants to learn how to apply the coaching process in order to successfully improve the performance of others.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Establish the coaching relationship.
  • Identify methods of conducting the initial coaching conversation.
  • Execute an action plan.
  • Course Content

Lesson 1: Establishing the Coaching Relationship
Topic 1A: Observe Performance Before Beginning to Coach
Topic 1B: Initiate the Coaching Relationship

Lesson 2: Conducting the Initial Coaching Conversation
Topic 2A: Practice Active Listening Skills
Topic 2B: Determine the Coaching Approach
Topic 2C: Have the Initial Coaching Conversation

Lesson 3: Executing the Action Plan
Topic 3A: Create the Action Plan
Topic 3B: Modify the Action Plan
Topic 3C: Recognize That Goals Have Been Met

Communicating Across Cultures

Course Length: ½ Day

Course Description

Increasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to different cultural contexts. This course will provide you with strategies to communicate effectively across cultures.

Course Objective: You will communicate and conduct business effectively across cultures.

Target Student: This course is for individuals who need to communicate clearly and effectively while conducting business in cultures other than their own.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Examine differences between cultures, identify methods of communicating effectively and appropriately with people from different cultures, and describe cultural differences in business protocol.
  • Identify methods for creating high-performing, cross-cultural teams, describe strategies for conducting successful multicultural negotiations, and explore ways of effectively resolving conflict in other cultures.

Course Content

Lesson 1: Communicating Across Cultures
Topic 1A: Recognize Cultural Differences
Topic 1B: Communicate in Other Cultures
Topic 1C: Follow Business Protocol in Other Cultures

Lesson 2: Working with Other Cultures
Topic 2A: Work in Teams in Other Cultures
Topic 2B: Negotiate in Other Cultures
Topic 2C: Resolve Conflict in Other Cultures

Conflict Management

Course Length: 1 Day

Course Description

When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace. Conflict Management helps attendees improve their interpersonal, communication, and mediation skills. Several exercises and case studies throughout the course give the lessons relevance and practical application in the real world. Students will also become familiar with the guiding principles behind conflict management, the nine approaches to managing disagreement, and a four-phase process for resolving conflict. With the proper understanding of the nature of conflict and with the tools to handle disagreements constructively, students will be able to enrich their work, their relationships, and their careers.

Course Content

Part 1: Understanding Conflict Management

  • Guiding Principles
  • What’s Your Style?
  • Nine Approaches to Managing Conflict and Disagreement

Part 2: The Four-Phase Process for Managing Conflict and Disagreement

  • Introducing the Process
  • Phase I: Explore
  • Phase II: Plan
  • Phase III: Prepare
  • Phase IV: Implement

Correcting Performance Problems

Course Length: 1 Day

Course Description

This course introduces students to performance problems and how they affect an organization. Students learn how to determine the severity of a performance problem, identify causes, approach employees who have problems, conduct effective feedback sessions, explain the impact of problematic behavior, address negative employee responses, and respond to employee reactions. Course activities also cover conducting an effective disciplinary meeting and determining whether you have sufficient cause and evidence to discipline an employee, and preparing for disciplinary action. Students will also learn how to document and use information about an employee’s performance, and conduct a follow-up meeting with an employee.

Course Content

Unit 1: Identifying performance problems
Topic A: Attendance problems
Topic B: Achievement problems
Topic C: Conduct problems

Unit 2: Investigating performance problems
Topic A: General guidelines
Topic B: Performance issues

Unit 3: Providing feedback to employees
Topic A: Addressing performance problems
Topic B: Conducting feedback sessions

Unit 4: Addressing behavioral problems
Topic A: Impact of problem behavior
Topic B: Responding to employee reactions

Unit 5: Disciplining employees
Topic A: Preparing to discipline the employee
Topic B: Conducting a disciplinary meeting
Topic C: Follow-up with the employee

Delegation Skills for Leaders

Course Length: 1 Day

Course Description

Getting promoted to the role of supervisor is a great achievement. Getting work done through others is a special challenge to all new supervisors, and even some established ones, but it is a skill that can be learned and mastered. The ability to thoughtfully delegate tasks involves four major functions–planning, organizing, motivating, and controlling. DELEGATION SKILLS FOR LEADERS explains each of these areas and more. As a supervisor, you are responsible for the work of others, and taking the time to match tasks with employees’ special skills and abilities is the key to your success. The act of delegating work also involves honing your interpersonal skills, being able to judge the readiness of an employee to take on a project, and being able to instill confidence in that employee to get the job done. Finally, if you are having trouble entrusting others to perform specific tasks, this course will help you become more comfortable in sharing responsibility and letting go of the “I-can-do-it-all-myself” mindset.

Course Content

Part 1: The Role of the Manager

  • Management and the Delegation Process
  • Planning
  • Organizing
  • Motivating
  • Controlling
  • Getting Work Done in Organizations
  • Technical, Human, and Conceptual Skills
  • What Can Delegating Do for Me?

Part 2: Analyzing Personal Delegation Skills

  • How Well Do I Delegate?
  • Am I Employing the Right People?
  • Developing Employees to Handle Complex Tasks
  • Symptoms of Poor Delegation
  • Common Barriers to Delegation
  • Removing Obstacles to Delegation
  • Dispelling Leadership Fears and Fallacies

Part 3: Preparing to Delegate

  • Analyzing Your Job
  • Deciding What to Delegate
  • Targeting Areas of Delegation
  • Planning the Delegation
  • Selecting the Right Person
  • Criteria to Consider
  • Delegating to Develop Employees

Part 4: Carrying Out the Delegation

  • Communicating the Delegation
  • Getting the Results You Expect
  • Six Levels of Authority
  • Teaching Problem-Solving Techniques
  • Following Through
  • Solving Delegation Problems
  • Delegator¿s Troubleshooting Guide
  • Monitoring Progress to Ensure Success

Part 5: Using Delegation for Managing Change

  • Change Requires Smooth Transitions
  • Understanding Resistance to Change
  • Adjusting Your Approach
  • Focusing Employee Efforts

Developing Yourself as a Leader

Course Length: 1 Day

Course Description

This course will provide the methods to perform a personal assessment so that new managers can identify areas for improvement and apply strategies to develop and grow their leadership capabilities. Managers will identify strategies that will help you develop as an effective leader. This course is intended for first-time managers, team leads, and individual contributors on techniques and best practices for continual improvement of themselves as leaders.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Assess your leadership capabilities.
  • Establish your leadership development plan.

Course Content

Lesson 1: Assessing Yourself as a Leader
Topic 1A: Assess Your Leadership Characteristics
Topic 1B: Assess How Others See Your Leadership
Topic 1C: Assess Your Environment

Lesson 2: Establishing Your Leadership Development Plan
Topic 2A: Identify Your Destination
Topic 2B: Establish Your Road Map
Topic 2C: Build a Leadership Development Plan

Disaster Preparedness

Course Length: 1 Day

Course Description

We see news of disasters every day — earthquakes, tornadoes, floods, and even workplace violence — that bring businesses to a grinding halt and wreak havoc on personal and professional lives. Now, you can be prepared for these potentially damaging events. Learn how to set up your organization’s disaster plan to prevent, respond to, and recover from the next potential disaster.

Course Content

Part I The Importance of Disaster Planning

  • The Importance of Disaster Planning
  • What Is a Disaster?
  • Why Plan?

Part II Setting Up Your Company¹s Plan

  • What Is Disaster Planning?
  • Who Should Be in Charge?
  • A Statement of Objective
  • Making the Announcement
  • Getting Ready

Part III Step One: Prevention and Mitigation

  • Taking Stock of Hazards
  • Taking Stock of Contents

Part IV Step Two: Responding

  • First Aid and Rescue
  • Assigning Roles
  • Identifying Critical Company Functions
  • Detailed Plans

Part V Step Three: Recovery and Restoration

  • Enacting Emergency Functions
  • Sharing Information
  • Emergency Command Center
  • Giving Life to Your Plan
  • How to Maintain Interest

Part VI Your Business and the Community

  • Lending Your Help When Others Are Stricken
  • Home Disaster Preparedness


Course Length: 1 Day

Course Description

This course covers diversity in the workplace for employees, supervisors, team leaders and managers. Students will learn what diversity is and how it influences their relationships with others, and how to differentiate between-and overcome-stereotyping, prejudice, and discrimination. Students learn how communication skills help in managing a diverse workforce and how diversity influences relationships between co-workers.

Course Content

Unit 1: Fundamentals of diversity
Topic A: Overview of diversity
Topic B: Advantages of diversity

Unit 2: Identifying differences
Topic A: Cultural differences
Topic B: Personality styles

Unit 3: Overcoming barriers to diversity
Topic A: Barriers to diversity

Unit 4: Communicating in a diverse workforce
Topic A: Effective communication

Unit 5: Managing Diversity
Topic A: Manage diversity in a workforce

Effective Business Writing

Course Length: 1 Day

Course Description

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Students will organize and write effective business documents. This course is for individuals who need to write clearly and concisely in a professional environment.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Organize and write clear and concise email and instant messages that are appropriate to your company’s business culture.
  • Write effective business communications.
  • Write letters that are clear, precise, and appropriate to your audience.
  • Organize and write a business proposal, complete with visuals, and an executive summary that employ effective strategies of persuasion.

Course Content

Lesson 1: Writing Email and Other Electronic Communication
Topic 1A: Organize Your Materials
Topic 1B: Write an Email
Topic 1C: Write Instant Messages

Lesson 2: Writing Effective Business Communication
Topic 2A: Analyze Your Audience
Topic 2B: Write an Internal Announcement
Topic 2C: Write an Email Responding to Routine Requests
Topic 2D: Write an Email to Respond Positively to Customer Complaints
Topic 2E: Write Bad-News Messages

Lesson 3: Writing a Business Letter
Topic 3A: Write a Business Letter
Topic 3B: Write a Thank-You Letter

Lesson 4: Writing Business Proposals
Topic 4A: Persuade Your Audience
Topic 4B: Write an Executive Summary
Topic 4C: Use Visuals

Effective Facilitation Skills

Course Length: 1 Day

Course Description

Effective facilitators know how to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills by leading remote work groups and even moderating international sessions.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Identify methods of planning a facilitated meeting.
  • Facilitate different kinds of meetings.
  • Facilitate remote sessions.

Course Content

Lesson 1: Planning the Meeting
Topic 1A: Clarify the Purpose of the Meeting
Topic 1B: Familiarize Yourself with the Meeting Subject Matter
Topic 1C: Create the Agenda

Lesson 2: Facilitating the Meeting
Topic 2A: Lead a Session Effectively
Topic 2B: Manage a Brainstorming Session
Topic 2C: Facilitate Difficult Sessions

Lesson 3: Facilitating Remote Sessions
Topic 3A: Manage Remote Sessions
Topic 3B: Facilitate International Sessions

Effective Management

Course Length: 1 Day

Course Description

The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.

This course is appropriate for professionals who are either at the managerial level, or are interested in becoming team leaders.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Determine the roles that a manager must fill on a team, and explore the key areas of personal development.
  • Discover how to detect silent messages through body language and other means of nonverbal communication. You will also bolster your
  • listening skills through active listening.
  • Discover ways of identifying problems, prioritizing problems, and implementing solutions effectively.
  • Empower your workgroup through delegation and coaching.
  • Discover the stages of team development and examine the need for regular team meetings.

Course Content

Lesson 1: Developing as a Manager
Topic 1A: The Role of an Effective Manager
Topic 1B: Personal Skills Development

Lesson 2: Communicating Successfully
Topic 2A: Speak Without Talking
Topic 2B: Manage Better By Listening
Topic 2C: Assert to Achieve

Lesson 3: Creating Successful Solutions
Topic 3A: Identify the Core Problem
Topic 3B: Solve Problems Creatively
Topic 3C: Implement Solutions Decisively

Lesson 4: Empowering Your Workgroup
Topic 4A: Delegate For Results
Topic 4B: Coach for Achievement
Topic 4C: Evaluate Staff Performance

Lesson 5: Cultivating Great Teams
Topic 5A: Create an Invincible Team
Topic 5B: Inspire Team Success
Topic 5C: Team Briefings for Success
Topic 5D: Resolve Conflicts Positively

Effectively Managing Technical Teams

Course Length: 1 Day

Course Description

You will acquire the skills and knowledge necessary to effectively manage technical teams. This course is designed for team leads, middle managers, and first time managers of technical teams who have basic team leadership skills and knowledge.

Prerequisites: It is recommended that you have basic team leadership skills and knowledge prior to taking this course.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Establish a technical team.
  • Develop technical teams.
  • Solve problems within technical teams.

Course Content

Lesson 1: Establishing a Technical Team
Topic 1A: Transition to a Technical Manager Role
Topic 1B: Manage Your Team’s Work Styles
Topic 1C: Communicate With Your Team

Lesson 2: Developing Technical Teams
Topic 2A: Select Technical Team Members
Topic 2B: Develop Career Paths

Lesson 3: Solving Problems Within Technical Teams
Topic 3A: Promote Sound Decision Making
Topic 3B: Encourage Creativity
Topic 3C: Handle Interpersonal Conflict

Effective Presentations

Course Length: 1 Day

Course Description

This course teaches students about creating effective presentations. Students learn how to determine realistic presentation objectives, analyze the audience, use supporting materials effectively, organize a presentation clearly, and successfully incorporate visual aids. Course activities also cover reducing the fear of speaking, remaining calm, appearing relaxed, and improving the delivery of your presentation. Finally, students learn how to assess the audience members and answer their questions, organize a persuasive presentation, and use reasoning and emotional appeals to persuade an audience.

Course Content

Unit 1: Fundamentals of presentation
Topic A: Effective presentations
Topic B: Planning a presentation

Unit 2: Audience analysis and supporting material
Topic A: Audience analysis
Topic B: Supporting materials

Unit 3: Building presentations
Topic A: Build presentations
Topic B: Develop an introduction
Topic C: Organize the body of the presentation
Topic D: Effective conclusion

Unit 4: Presentation mechanics
Topic A: Visual aids
Topic B: Understand visual aids

Unit 5: Presentation process
Topic A: Extemporaneous speaking
Topic B: Preparation for speaking
Topic C: Deliver a presentation
Topic D: Nonverbal communication

Unit 6: Question-and-answer session
Topic A: Handle questions effectively
Topic B: Handle challenging questions

Unit 7: Fundamentals of persuasion
Topic A: Understand persuasion
Topic B: Organize a persuasive presentation
Topic C: Methods of persuasion

Effective Time Management

Course Length: 1 Day

Course Description

Time is a form of currency, and the ways that we talk about it illustrate its value: we say “Time is money,” and “My time was well spent,” or “It’s a waste of time.” Like most professionals, you’ve probably struggled with managing this resource effectively. In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct your energy towards the activities that will further your professional and personal goals. You will identify effective time-management strategies, including defining personal and professional goals, establishing priorities, and identifying the tasks that will be critical to achieving those goals. You will create a personal time-management action plan.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Articulate your goals.
  • Analyze how you are currently allocating your most precious resources: energy and time.
  • Identify elements of your personal work style that contribute to your effective use of time.
  • Assemble a collection of time-management tools and strategies that you can use to take control of your time.
  • Create an action plan for your time-management process and identify ways to evaluate and improve your efforts.

Course Content

Lesson 1: Defining Goals
Topic 1A: Define Time Management
Topic 1B: Describe Your Dreams
Topic 1C: Identify Regrets
Topic 1D: Articulate Goals

Lesson 2: Analyzing Energy Allocation
Topic 2A: Identify How Energy Is Spent
Topic 2B: Analyze Tasks
Topic 2C: Analyze Time Usage
Topic 2D: Analyze Energy Flow

Lesson 3: Identifying Personal Style
Topic 3A: Review a Successful Day or Project
Topic 3B: Analyze Your Preferences
Topic 3C: Identify Personal Strengths
Topic 3D: Identify Personal Motivators
Topic 3E: Reduce Time Wasters

Lesson 4: Assembling the Toolbox
Topic 4A: Negotiate for Success
Topic 4B: Delegate Tasks
Topic 4C: Choose Tools that Work for You

Lesson 5: Creating an Action Plan
Topic 5A: Create the Action Plan
Topic 5B: Evaluate the Time-Management Process

Emotional Intelligence for Managers

Course Length: 1 Day

Course Description

In this course, you will assess your current emotional intelligence capabilities, determine your strengths, and identify areas for improvement. You will examine how emotions affect behavior and how those behaviors impact your relationships with others. You will also develop strategies for managing the emotional energy in yourself and others.

You will evaluate your current emotional intelligence abilities and apply strategies to improve your emotional intelligence. This course is designed for the emerging manager or mid-level manager. Prior to beginning this course, you should have experience in managing people.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Evaluate your emotional intelligence.
  • Develop strategies for effectively applying emotional intelligence in the workplace.

Course Content

Lesson 1: Evaluating Emotional Intelligence
Topic 1A: Assess Your Self-Understanding
Topic 1B: Determine Your Ability to Regulate Your Emotions
Topic 1C: Evaluate Your Social Recognition Skills
Topic 1D: Assess Your Social Regulation Skills

Lesson 2: Applying Emotional Intelligence In A Business Environment
Topic 2A: Improve Your Emotional Intelligence By Understanding Your Emotions
Topic 2B: Regulate Your Emotions
Topic 2C: Improve Your Social Recognition and Regulation Skills
Topic 2D: Build An Emotionally Intelligent Team

Employee Performance

Course Length: 1 Day

Course Description

This course teaches students to develop the skills needed to address a difficult person according to their specific behavior. In a case study, students will have the opportunity to meet with several departmental team members to address their difficult personalities, follow the guidelines for managing difficult people to decrease the department’s turnover rate and meet the release date for a new product. Students will also learn how to give constructive feedback-both praise and criticism-to subordinates or peers, and use strategies for effective conflict resolution. Course activities also cover addressing conflict between managers, between employees, and among team members.

Course Content

Unit 1: Managing difficult employees
Topic A: Understanding difficult employees
Topic B: Assessing and identifying difficult personality types
Topic C: Dealing with difficult employees
Topic D: Monitoring behavior

Unit 2: Communication
Topic A: Effective communication
Topic B: Communicating with difficult employees

Unit 3: Feedback
Topic A: Giving and receiving feedback
Topic B: Positive and constructive feedback
Topic C: Monitoring performance
Topic D: Communication styles
Topic E: Difficult feedback sessions

Unit 4: Conflicts
Topic A: Conflicts in the workplace
Topic B: Conflicts and the organization

Unit 5: Resolving conflicts
Topic A: Styles of conflict resolution
Topic B: The process of conflict resolution
Topic C: Resolving team conflicts
Topic D: Communication and conflict resolution

Excellence in Supervision

Course Length: 1 Day

Course Description

This course will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance. As a supervisor you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Learning and applying these skills quickly is essential for any supervisor’s success.

Course Content

Part 1: Getting Started

  • The Opportunity
  • How Do You Transition to Supervisor?
  • The Definition of a Supervisor
  • The Role of Supervisor
  • The Responsibilities
  • The Supervisor’s Job Description
  • Management Thought: Old versus New
  • Case Study 1
  • Strategies for Getting Started
  • Action Plan: Getting Started

Part 2: Managing for High Performance

  • Performance Management
  • Setting Expectations and Goals
  • Giving Positive Feedback
  • Handling Performance Problems
  • Supervising with Flexibility
  • Case Study 2
  • Strategies for Managing Performance

Part 3: Communicating with Others Proactively

  • Building Interdependent Relationships
  • Communicating One-on-One with Employees
  • Communicating with a Team
  • Communicating Every Day with Others
  • Communicating with Your Manager
  • Case Study 3
  • Strategies for Proactive Communication

Part 4: Coaching for Excellence

  • The Changing Playing Field
  • The Best and Worst Supervisors
  • The Coaching Process
  • Case Study 4
  • Strategies for Effective Coaching

Part 5: Dealing with Change Positively

  • A New Paradigm
  • Organizational Change
  • The Impact of Change
  • Communicating Change Effectively
  • Change-Management Skills
  • Brainstorming Change Ideas
  • Problem-Solving Techniques
  • Case Study 5
  • Strategies for Managing Change

Feedback Skills for Leaders

Course Length: 1 Day

Course Description

People crave feedback. Leaders who learn how to provide effective feedback create opportunities for employees to grow, become motivated, and make positive contributions to their organizations. FEEDBACK SKILLS FOR LEADERS shows new and even experienced managers the benefits of developing this critical skill, both in giving and receiving feedback. Readers will learn specific techniques for receiving and responding to critical feedback and will learn the positive impact of praise and positive messages. This edition includes new information on how gender and generational differences can impact employees’ expectations and how well feedback is received.

Course Content

Part 1: Understanding Resistance to Criticism

  • What Is Critical Feedback?
  • The Impact of Gender on Feedback
  • Gender Communication and Leadership Effectiveness
  • Generational Differences in Feedback
  • Influence of Parental Messages
  • Critical Feedback Messages to Watch Out For
  • Counteracting Self-Criticism and Past Messages
  • Changing Your Beliefs About Critical Feedback

Part 2: Responding to Critical Feedback

  • How We Perceive Critical Feedback
  • Types of Critical Feedback
  • Three Stages of Response
  • Assertive Techniques to Deal with Criticism
  • Technique 1: Fogging
  • Technique 2: Admitting the Truth
  • Technique 3: Requesting Specific Feedback
  • Ten Tips for Handling Feedback

Part 3: Giving Constructive Feedback

  • Barriers to Giving Constructive Feedback
  • Overcoming Obstacles
  • Benefits of Voicing Feedback Regularly
  • Understanding Constructive Feedback
  • Step 1: Set Realistic Goals and Expectations
  • Step 2: Research the Facts
  • Step 3: Choose Your Timing
  • Step 4: Be Specific, Using the DASR Script
  • Providing Feedback with “I” Statements
  • Step 5: Monitor and Follow Through
  • The Impact of Technology on Feedback
  • Critiquing Your Manager or Colleague
  • Using the DASS Script
  • Providing Unsolicited Feedback
  • Turning Complaints into Proposals

Part 4: Giving Positive Feedback

  • The Powerful Impact of Praise
  • Rethinking Barriers to Praising Others
  • Guidelines for Giving Positive Feedback
  • Public vs. Private Praise
  • Praising Upward

Part 5: Handling Recurring Problems

  • Five Steps in Discussing Recurring Problems
  • The Importance of Follow-Up

From Technical Specialist to Supervisor

Course Length: 1 Day

Course Description

This course is designed to help you make the transition from technical expert to people management. The basic building blocks of communicating, motivating, and delegating are clearly presented. In addition, completing the Technical Supervisor Action Plan will help you implement your new supervisory skills on the job.

Course Content

Introduction: Why Technical Supervising Is Unique

Part 1: The Transition: Getting Off to a Good Start

  • Make the Transition a Manageable Process
  • Before You Begin the Transition
  • Starting the Transition Process
  • Avoiding Predictable Trouble Pockets
  • Understanding the Technical Types
  • Proactive Management
  • Technical Supervisors, Transition Lessons

Part 2: Communication: Skills for Technical Supervisors

  • Communication Challenges Facing Technical Supervisors
  • Challenge 1: Understanding Your Personal Style
  • Challenge 2: Meeting Interpersonal Communication Demands
  • Challenge 3: Developing Situational Strategies
  • Technical Supervisors¿ Communication Lessons

Part 3: Motivation: Creating Incentives

  • Motivational Issues
  • Motivational Theories
  • Motivational Basics
  • Unique Motivation Needs of Technical Experts
  • What Motivates Technical Supervisors?
  • Motivational Challenges Facing Technical Supervisors
  • Challenge 1: Overcoming Trouble Pockets
  • Challenge 2: Creating a Positive Climate
  • Challenge 3: Finding Incentives for Your Technical Team
  • Challenge 4: Managing Change
  • Technical Supervisors: Motivation Lessons

Part 4: Delegation: Learning to Let Go

  • Delegation Skills Overview
  • Delegation Challenges Facing Technical Supervisors
  • Challenge 1: Determine with Whom You Can Let Go
  • Challenge 2: Select the Appropriate Strategy
  • Challenge 3: Be Sensitive to the Needs of Others
  • Challenge 4: Manage Performance and Monitor Progress
  • Technical Supervisors: Delegation Lessons

Part 5: Planning for Further Development

  • Develop a Plan of Action
  • Manage Your Job and Advance Your Career
  • Politics Can Be Fun
  • Technical Supervisors: Final Recommendations

Frontline Leadership

Course Length: ½ Day

Course Description

This course teaches students how to deal with difficult employees. Students learn about the characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior, and effective communication methods. Students will learn the importance of managing knowledge, conducting assessment interviews, asking for employee input, and providing continuing education opportunities for employees. Course activities also cover the affects technology has on the exchange of knowledge and how to use different types of communication technology. Finally, students examine workplace culture and how to lead employees through culture changes as well as tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation.

Course Content

Unit 1: Frontline leadership
Topic A: Learning organization
Topic B: Roles of a frontline leader
Topic C: Frontline leadership skills

Unit 2: Managing knowledge
Topic A: Knowledge management
Topic B: Knowledge exchange
Topic C: Technology used to exchange knowledge

Unit 3: Workplace culture
Topic A: The workplace
Topic B: Styles of frontline leadership
Topic C: Innovation

Getting the Results Without the Authority

Course Length: 1 Day

Course Description

In today’s business culture, there are circumstances in which a person who possesses no formal authority is required to accomplish a task or complete a project. Perhaps you will recognize a problem or a business need, and you will assume responsibility to resolve the issue. Or your manager may direct you to complete a task in which you will need to solicit the help of others in order to complete the task. This course offers strategies to build relationships, identify the key people you will need to help complete your project, ask them for the assistance that you need, and orchestrate the process of moving your project forward to completion.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Build relationships with associates.
  • Justify the business need, navigate your company’s culture, and develop a resolution strategy.
  • Get what you need from business associates to complete your task.
  • Complete a task or project without assistance.

Course Content

Lesson 1: Building Relationships
Topic 1A: Lay Groundwork
Topic 1B: Establish Rapport With Associates by Helping Them
Topic 1C: Establish Your Credibility

Lesson 2: Creating a Strategy to Get Results
Topic 2A: Justify a Business Need
Topic 2B: Build a Plan Around Your Company’s Culture

Lesson 3: Getting What You Need from Others
Topic 3A: Prepare to Approach Others for Help
Topic 3B: Ask for What You Need
Topic 3C: Orchestrate Your Plan
Topic 3D: Reward Contributors

Lesson 4: Completing the Project by Yourself
Topic 4A: Justify Completing the Project by Yourself
Topic 4B: Manage the Consequences of Completing the Project by Yourself

Goals and Goal Setting

Course Length: 1 Day

Course Description

Goals provide a sense of purpose as well as a reason to strive for meaningful results. This course helps you define goals and set measurable objectives to achieve them, whether the goal is one you have set for yourself or one that is assigned to you. Discover how to handle obstacles that may stand in your way and how visualizing your goals can turn your mind into your biggest motivational tool.

Course Content


  • The Purpose of Goal Setting
  • Why Set Goals?

Part 1: What Is a Goal?

  • Definition of a Goal
  • Goals Must Be Written!
  • Missions
  • Objectives
  • Goals and Objectives Pyramids

Part 2: Who Sets Goals?

  • Who Sets Goals Is Important
  • Management’s Role
  • The Three-Step Process
  • Communication
  • Bottom-Up Goal Setting
  • Top-Down Goal Setting
  • Adopt and Adapt the Goal

Part 3: How Are Goals Set?

  • A Four-Task Process
  • Task 1: Identify Opportunities for Goals
  • Task 2: Write Goal Statements
  • Task 3: Develop Goals
  • Task 4: Formulate Action Plans

Part 4: Goal Achievement

  • The Foundation and Support for Goal Achievement

HIPAA Overview

Course Length: 1 Day

Course Description

This course provides a general overview of the HIPAA legislation. Specifically, it covers the Privacy and Security rules of the legislation.

Course Content

Unit 1: HIPAA basics
Topic A: HIPAA introduction
Topic B: Administrative Simplification
Topic C: HIPAA penalties
Topic D: HIPAA-related organizations
Topic E: HIPAA terminology

Unit 2: HIPAA Privacy Rule
Topic A: Introduction to privacy
Topic B: Terminology
Topic C: Notice of Privacy Practices
Topic D: Authorization
Topic E: Key parties impacted
Topic F: Minimum necessary
Topic G: Oral communications
Topic H: Health-related marketing
Topic I: Research

Unit 3: HIPAA Security Rule
Topic A: Scope of the final Security Rule
Topic B: Threats to business information
Topic C: Security terminology
Topic D: Security categories
Topic E: Administrative safeguards
Topic F: Physical safeguards
Topic G: Technical safeguards
Topic H: Organizational requirements
Topic I: Policies and procedures, and documentation standards
Topic J: Electronic signatures (proposed rule only)

Interviewing Skills for Management

Course length: ½ day

Course Description

Every manager knows that to be successful, a company needs to build teams of employees who are the top in their field, work well together, and are happy in the company. However, it is often difficult for managers to find and hire the best people. In this course, you will practice techniques that will empower you to do just that—to hire the best candidate every time through strategies that will improve your success in interviewing. This can reduce or even eliminate significant turnover and allow your company to focus instead on achieving production goals. You will examine guidelines and strategies for making effective hiring decisions. Managers and supervisors who need practical interviewing skills.

Prerequisites: It is extremely important that you check with your Human Resources department to become aware of both your company’s hiring policies and procedures as well as the legalities involved in the interviewing process.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Prepare to interview.
  • Conduct an interview and complete the interview process.

Course Content

Lesson 1: Preparing to Interview
Topic 1A: Define the Position Requirements
Topic 1B: Select a Strategy
Topic 1C: Choose Candidates for Interviews

Lesson 2: Interviewing a Candidate and Completing the Interview Process
Topic 2A: Begin the Interview
Topic 2B: Interview the Candidate
Topic 2C: Select the Candidate
Topic 2D: Reconsider the Search

Leading Virtual Teams

Course Length: 1 Day

Course Description

You have the general leadership skills you need to lead a team. You may even have successfully led a team. Now, though, you’ve been asked to lead a virtual team. In this course, you will develop the knowledge and skills you need to lead a high-performance virtual team. You will practice skills and apply principles for leading virtual teams so your team can achieve high-performance status.

Target Student: This course is intended for team leads, managers, and first-time managers with no virtual team experience.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Put together a virtual team poised for success.
  • Create a virtual work environment that supports vteam culture.
  • Respond to external influences so vteam contributions are relevant and understood.
  • Ensure vteam success so the team can achieve its potential for high performance.

Course Content

Lesson 1: Putting Together a VTeam
Topic 1A: Establish VTeam Priorities
Topic 1B: Obtain VTeam Resources
Topic 1C: Identify Cultural Differences
Topic 1D: Establish VTeam Culture

Lesson 2: Creating a VTeam Work Environment
Topic 2A: Choose Technology
Topic 2B: Train a VTeam

Lesson 3: Responding to External Influences
Topic 3A: Be a VTeam Ambassador
Topic 3B: Manage Reactions to External Sources of Change

Lesson 4: Ensuring VTeam Success
Topic 4A: Manage VTeam Performance
Topic 4B: Celebrate VTeam Success

Learning to Lead

Course Length: 1 Day

Course Description

Most managers would prefer to be known as excellent leaders rather than excellent managers. Upon completion of this course, you will understand the sources of leadership power, the primary ways to handle resistance to change, the difference between managers and leader/managers, and developing and communicating your vision.

Course Content

Part 1: Exploring Your Leadership Potential

  • Differentiating Leaders from Managers
  • Assessing Your Readiness for Leadership
  • Developing Your Personal Management Practices

Part 2: Being Your Personal Best

  • Rethinking Leadership Traits
  • Understanding and Using Leadership Power
  • Wielding Role Power Judiciously
  • Avoiding the Pitfalls of Role Power
  • Defining Relationship Power
  • Managing Your “Chip” Account
  • Realizing the Power of Knowledge
  • Communicating Confidence Through Non-Verbal Cues
  • Projecting a Leadership Attitude
  • Summary of Part 2

Part 3: Being a Visionary

  • Knowing Where You Are Going
  • Avoiding the Roadblocks in the Details
  • Making Decisions According to Your Vision
  • Communicating Your Vision
  • Working with Stakeholders
  • Creating Goals to Reach Your Vision
  • Summary of Part 3

Part 4: Being a Change Agent

  • Leading People Through Change
  • Assessing Potential Organizational Change
  • Understanding the Human Response to Change
  • Recognizing Project vs. Cultural Change
  • Managing Change Effectively
  • Developing a Culture for Change and Learning
  • Keeping Current with Continuous Learning
  • Fostering Ongoing Improvement in the Workplace
  • Summary of Part 4

Part 5: Being a Team Leader

  • Bringing People Together into Teams
  • Assessing Team Effectiveness
  • Working Toward Common Goals
  • Knitting Together Varied Responsibilities
  • Developing the Human Side of Teams
  • Turning Conflict into Team Cohesiveness
  • Setting the Tone for Resolving Conflict Productively
  • Describing vs. Evaluating Others’ Behavior
  • Discerning Content Conflicts vs. Relationship Conflicts
  • Refraining from Conflict in Writing
  • Promoting Direct Communication Among Team Members
  • Increasing Trust Within the Team
  • Summary of Part 5

Part 6: Creating an Action Plan

  • Ranking Management and Leadership Practices
  • Interpreting Your Scores
  • Identifying Skills to Be Strengthened
  • Setting Goals for Leadership Development
  • Communicating Your Development Plan
  • Drafting Your Leadership Self-Portrait in Six Months

Managerial Leadership

Course Length: 1 Day

Course Description

This course teaches students about organizational leadership and its role in guiding the organization toward vision fulfillment. Students will learn how to define an organization’s vision, draft a vision statement and communicate it, set goals that are aligned with an organization’s vision, and discuss the importance of planning changes before implementing them. Course activities also cover providing employees for organizational changes, motivating employees through change, solving problems encountered during change, and helping employees deal with grief and stress during changes. Students will also learn how leaders can help employees learn their roles in organizations, align their goals with those of the organization, and help prevent employee apathy. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course Content

Unit 1: Leading with a vision
Topic A: Role of leadership
Topic B: Vision
Topic C: Goals

Unit 2: Making vision a reality
Topic A: Communicate and support vision
Topic B: Implement vision

Unit 3: Defining employee roles and priorities
Topic A: Employee roles
Topic B: Employee priorities

Unit 4: Employing motivational strategies
Topic A: Employee motivation
Topic B: Employee apathy

Unit 5: Planning for change
Topic A: Change process
Topic B: Communication

Unit 6: Motivating employees through change
Topic A: Motivate employees through change
Topic B: Resistance and conflict

Unit 7: Coping through a change process
Topic A: Effects of change
Topic B: Failures and mistakes

A Manager’s Guide to OSHA

Course Length: 1 Day


The Occupational Safety and Health Act of 1970 affects nearly every individual who works for an employer. This law helps ensure workplace safety and protects employees from health hazards on the job. Until 1970, comprehensive provisions did not exist on a national basis, but over the intervening years, OSHA has had a profound and positive effect on safety activities in the United States–accidents and injuries have declined, occupational health issues have received attention, and employers have gained greater control over workers’ compensation costs. A MANAGER’S GUIDE TO OSHA is designed to help managers and human resource professionals become familiar with this important law, and offers guidance and helpful advice on what to expect during OSHA inspections, what citations or penalties can be proposed, and how to appeal if necessary. This revised course contains the most recent information related to OSHA, and comes complete with forms and other helpful resources in the Appendix.

Course Contents

Part 1: The Federal Occupational Safety and Health Act

  • Introducing OSHA
  • OSHA’s Role in Safety and Health
  • The OSH Act’s Broad Coverage
  • State Job Safety and Health Programs
  • OSHA Standards and Regulations
  • How OSHA Standards Are Set
  • Key OSHA Standards
  • Variances from the Standards
  • Responsibilities and Rights Under OSHA
  • Employee Rights
  • Employee Responsibilities
  • Monitoring Injury and Illness
  • Safety and Health Training

Part 2: Anticipating OSHA Inspections

  • What to Expect from OSHA
  • Unannounced Investigations
  • OSHA’s Inspection Priorities
  • Being Prepared for an OSHA Visit
  • Prelude to an Inspection
  • OSHA’s Opening Conference
  • Management Actions at the Opening Conference
  • The Inspection Tour
  • Management Actions During the Inspection
  • The Closing Conference

Part 3: OSHA Violations and Consequences

  • Citations and Penalties
  • Categories of OSHA Violations
  • Adjustments to Penalty Amounts
  • Appealing Citations
  • Planning for the Appeal Process
  • Preparing for the Informal Conference
  • How the Informal Conference Can Help You
  • Protocol at the Informal Conference
  • Contesting an OSHA Citation
  • The OSHA Review Commission

Part 4: Getting Help from OSHA

  • OSHA Consultation Services
  • Voluntary Protection Programs
  • Other OSHA Services
  • Conclusion

Managing Business Risk

Course Length: 1 Day

Course Description

This course will help students identify special risk-management considerations for specific types of businesses and industries. It will also help students develop a strategic approach to risk, which, when understood across the organization, with commitment at the very highest level, can enhance a company’s competitive advantage and contribute to the company’s value. The open, modular-style manual is designed for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the intricacies of managing business risk.

Course Content

Unit 1: Developing a risk management plan
Topic A: Evolution of risk management
Topic B: Risk management environment
Topic C: Plan development and implementation

Unit 2: Risk identification and control
Topic A: Risk identification
Topic B: Risk evaluation and control

Unit 3: Risk classifications
Topic A: Risk exposures
Topic B: Risk categorization

Unit 4: Risk financing methods
Topic A: Overview of risk financing
Topic B: Risk transfer
Topic C: Risk retention

Unit 5: Risk management
Topic A: Contract management
Topic B: Business contingency planning

Managing Organizational Goals

Course Length: 1 Day

Course Description

As a manager, you are responsible for setting the goals for your team and for managing their work. Organizational goals can often get lost in layers of management and not get communicated to the individual contributors. In the absence of goals, employees can feel unmotivated or can even set their own goals for achievement, which will result in poor and conflicting team performance. In this course, you will develop skills needed to establish tactical goals for your team based on organizational directives and general goals from your manager and create and manage action plans to achieve these goals.

Course Objective: You will develop skills needed to establish tactical goals for your team based on organizational directives and general goals from your manager, and create and manage an action plan to achieve these goals.

Target Student: This course is intended for the professional employee who is a team leader.

Prerequisites: Prior to taking this course, the student should have knowledge of corporate goals. Other courses that may be helpful are What Good Managers Do: The First 100 Days, Negotiating Skills, and Delegating.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Refine goals for your team.
  • Develop action plans and contingency plans for achieving your team goals.
  • Manage your team and work with stakeholders in your organization to achieve the action plan.

Course Content

Lesson 1: Establishing Team Goals
Topic 1A: Clarify General Team Goals
Topic 1B: Create a Goal Map
Topic 1C: Translate General Goals into Tactical Goals

Lesson 2: Developing a Team Plan
Topic 2A: Create Action Plans for Achieving Goals
Topic 2B: Develop a Contingency Plan

Lesson 3: Achieving the Team Plan
Topic 3A: Implement the Action Plan
Topic 3B: Evaluate Success

Meeting Skills for Leaders

Course Length: 1 Day

Course Description

In the business world, it is essential for everyone in the workplace to work together to get the job done, and this often involves meetings. For most of us, meetings are a part of the daily work routine, but as often becomes the case, that is what many meetings begin to feel like–routine. MEETING SKILLS FOR LEADERS is just the sort of back-to-basics guide to organizing and conducting productive meetings every manager, supervisor, or team leader needs to get ideas and find inspiration to energize and motivate their groups. Every aspect of planning and preparing for a successful meeting is covered, from selecting participants to arranging facilities and equipment and leading effective discussions. A special section on conducting virtual meetings, an increasingly common trend in the business world today, has also been added to this third edition.

Course Content

Part 1: The Effective Meeting

  • Defining an Effective Meeting
  • Information or Decision-Making?
  • To Meet or Not to Meet
  • Face-to-Face, or Virtual?
  • Developing an Agenda
  • Selecting Participants
  • Notifying Participants
  • Choosing a Meeting Time
  • Solutions to Common Meeting Problems
  • Planning the Effective Meeting

Part 2: Facilities and Equipment

  • Guidelines for Facilities and Equipment
  • Meeting Room Checklist
  • Guidelines for Visual Aids
  • Guidelines for Projector Screens
  • Projection Methods
  • Arranging Virtual Meetings
  • Teleconferencing
  • Videoconferencing
  • Computer Conferencing

Part 3: Conducting Meetings

  • The Meeting Leader’s Role
  • The Major Components of a Meeting
  • Structuring Information Meetings
  • Presenting Information Effectively
  • Conducting a Question-and-Answer Session
  • Structuring Decision-Making Meetings
  • Generating Alternatives
  • Choosing Among Alternatives
  • Criteria-Based Decisions
  • Criteria-Based Rating
  • Criteria-Based Ranking
  • Criterion-Based Paired Comparison

Part 4: Leading Effective Discussions

  • Stimulating Discussion
  • 20 Tips for Generating Discussion
  • Handling Difficult Situations
  • Understanding Conflict
  • Managing Conflict

Part 5: Improving Meetings

  • An Improvement Model
  • Evaluating Meetings
  • Meeting Evaluation Forms
  • Providing Feedback
  • A Model for Effective Meetings
  • The Necessary Steps to an Effective Meeting
  • Being a Productive Participant


Course Length: 1 Day

Course Description

This course introduces students to the basics mentoring and the characteristics of a good mentor. Students will learn about the benefits of a mentoring program, and how to develop, implement, and evaluate the success of a mentoring program. Course activities cover selecting mentors and the people to be mentored, defining the mentor’s job, matching mentors, establishing strong mentoring relationships, and maximizing the benefits of mentoring. Students also learn how to set effective goals and become effective learners when they are being mentored, and how to choose a mentor.

Course Content

Unit 1: Mentoring basics
Topic A: Ways of mentoring
Topic B: Roles and competencies
Topic C: Organizational strategies

Unit 2: Mentoring programs
Topic A: Understanding mentoring programs
Topic B: Developing mentoring programs
Topic C: Selecting participants

Unit 3: Dimensions and styles of mentoring
Topic A: Mentoring dimensions
Topic B: Learning and mentoring styles

Unit 4: Mentoring effectively
Topic A: Effective mentoring relationships
Topic B: Choosing and managing mentees
Topic C: Effective mentees

Unit 5: Mentoring relationships
Topic A: Building strong mentoring relationships
Topic B: Successful mentoring relationships
Topic C: Ending mentoring relationships

Motivating Employees at Work

Course Length: 1 Day

Course Description

Follow these handy tips and you will increase team performance while making the job more enjoyable for everyone. Become a leader who inspires and rewards employees to give their best. Raise expectations and performance. Learn how to create a motivating workplace. Increase productivity with the LEARN method.

Course Content

Part 1: Create the Motivating Workplace

  • Meet the Difficult Employee
  • Why Employees Don¿t Get the Job Done!
  • Close the Commitment Gap!
  • What Makes Employees Happy?
  • Ten Qualities Employees Want in a Job
  • Your One-Page Productivity Plan

Part 2: Motivating Through Empowerment

  • How to Empower Your Staff
  • The First Phase of Empowerment
  • The Second Phase of Empowerment
  • The Third Phase of Empowerment
  • The Empowering Supervisor
  • The Empowering Organization
  • Becoming an Empowering Organization

Part 3: Five Steps to Success

  • Step 1: Learn to Lead
    • The Efficient-Manager
    • Employees Who Think for Themselves
    • Bonus Section: Pass on the Vision
    • Share the Vision!
    • Creating the Vision
    • What Is Your Vision
    • Case Situation 1
  • Step 2: Examine Expectations
    • Reorganize the Work Flow
    • Make Work Interesting
    • Bonus Section: S.O.S.: Solution Finder
    • S.O.S. = Situation + Opportunity = Solution
    • Case Situation 2
  • Step 3: Act Like You Care
    • Learn to Listen
    • Keep Employees Informed
    • A Listening and Informing Survey
    • Bonus Section: Your Unique Style
    • Four Personality Types
    • Case Situation 3
  • Step 4: Respect Employees as Professionals
    • Respect Employees’ Feelings
    • Recognize Quality Performance
    • A Time for You
    • Bonus Section: The Power of 4
    • Case Situation 4
  • Step 5: Never Stifle Personal Growth
    • How High Is Your I.Q.? (Innovation Quotient)
    • How High Is Your Organization’s I.Q.?
    • Bonus Section: Your Goal Sheet
    • Case Situation 5

Part 4: Practice What You’ve Learned

  • Two-Week Checklist
  • Three-Week Checklist
  • One-Month Checklist
  • Your Empowerment Plan


Course Length: 1 Day

Course Description

This course teaches students the basics of negotiations. Students will learn how to identify objectives and variables, establish negotiation requirements, research the other party, determine concessions, formulate a plan for agreement, and determine the logistics of a negotiation. Course activities also cover the guidelines for conducting a successful negotiation and facilitating communication, questions a person should ask and appropriate responses, and situations that require a specific negotiation style. Students will also learn how to gain control in a negotiation, use various negotiation tactics, and deal with unethical negotiation tactics.

Course Content

Unit 1: Establishing your terms of agreement
Topic A: Process of identifying objectives
Topic B: Process of establishing requirements

Unit 2: Researching the other party
Topic A: Gathering information about the other party
Topic B: Estimating the other party’s requirements

Unit 3: Preparing for an agreement
Topic A: Determining concessions
Topic B: Fundamentals of Logistics

Unit 4: Conducting a negotiation
Topic A: Understanding the negotiation process
Topic B: Communicating during a negotiation
Topic B: Challenging negotiation situations

Unit 5: Advanced negotiating tactics
Topic A: Control in negotiations
Topic B: Negotiation tactics
Topic B: Negotiation ethics

Organizational Communication

Course Length: 1 Day

Course Description

This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course Content

Unit 1: Communication basics
Topic A: Effective communication
Topic B: Organizational management
Topic C: Organization types and characteristics
Topic D: Communication flow

Unit 2: Leadership and motivation
Topic A: Communication and leadership
Topic B: Communication and motivation

Unit 3: Relational context and organizations
Topic A: Relational context
Topic B: Relationships and organizations

Unit 4: Technology in the workplace
Topic A: Workplace technology
Topic B: Impact of technology
Topic C: Technology guidelines

Unit 5: Context, stress, and managerial tools
Topic A: Environmental context
Topic B: Stress and communication

Unit 6: Innovation and change
Topic A: Aspects of innovation
Topic B: Aspects of change

Unit 7: Power, politics, and diversity
Topic A: Power and communication
Topic B: Diversity and communication
Topic C: Empowerment and communication

Organizational Vision, Values, and Mission

Course Length: 1 Day

Course Description

The leader of today has a vision for tomorrow: a vision that is clear, achievable, motivating, and exciting. Managing by vision allows an organization to create its future. This course shows managers how to develop organizational vision, values, and mission to build team spirit and productivity.

Course Content


  • The Process of Visioning
  • Understanding the Process
  • The Essence-Driven Organization
  • Organizational Renewal Cycle
  • Visionary Leadership

Step 1: Clarify Values

  • Identifying Values
  • Linking Personal and Organizational Values
  • Values Cards
  • Values and Teams

Step 2: Scan the Current Situation

  • Exploring Your Current State
  • History of the Organization
  • Opportunities and Threats

Step 3: Define the Mission

  • Checking Your Mission
  • Organizational or Team Mission Statements
  • Pitfalls in Creating Mission Statements

Step 4: Create a Vision

  • Picturing Excellence
  • Vision and Performance
  • Visioning Releases Spirit
  • The Power of Preferred Imagery
  • How to Begin
  • Visioning Tools
  • Overall Visioning Process

Step 5: Implement the Vision

  • Communicating the Vision
  • Living the Vision
  • Outcomes of Visioning Process
  • References

Performance Management

Course Length: 1 Day

Course Description

The critical skills you will acquire upon completion of this course will help you establish a work climate conducive to managing employee performance. In this course, you will learn how to help employees find meaning in their jobs and stay on course, how to maximize employee input and participation during an appraisal, how to maintain positive communication about expectations versus performance, and how to follow up on agreements reached. Most professional and administrative employees today do not understand how their work is evaluated. The techniques outlined in this course will help you fashion a well-planned and thoughtful process for creating an open atmosphere for discussion and for leading the way for employees’ personal development and growth.

Course Content

Part 1: Are You Ready for Better Appraisals?

  • Objectives of Performance Appraisals
  • Meet Some Successes and Some Failures
  • Do You Put Off Performance Appraisals?
  • Benefits of a Well-Planned Appraisal
  • How Appraisals Help Employees

Part 2: Setting the Stage

  • Establish the Right Climate
  • Are You Part of the Solution or Part of the Problem?
  • Help Employees Find Meaning in Their Jobs and Stay on Course
  • Case Study 1: Who Will Be Better at Performance Appraisals?

Part 3: Preparing for More Effective Appraisals

  • What Is Meant by Goals and Standards?
  • Attitudes and Performance Appraisals
  • Employee Preparation for the Appraisal
  • Manager Preparation for the Appraisal
  • Pitfalls to Avoid
  • Elements of a Successful Appraisal
  • Develop an Action Plan
  • How Employee Performance Directs the Appraisal
  • Appraisal Discussion Models
  • Case Study 2: What Upset Jess?

Part 4: Conducting the Appraisal

  • Beginning the Appraisal Discussion
  • Discussing Unsatisfactory Performance
  • Getting an Employee to Talk Freely
  • Creating an Open Atmosphere
  • Appraisal Questions
  • Personal Development and Growth
  • The Importance of Attitude
  • Closing the Appraisal Discussion

Part 5: After the Appraisal

  • Following Up: Three Suggestions
  • Performance Appraisal Checklist for Managers
  • Creating a Personal Action Plan

Practical Leadership

Course Length: 1 Day

Course Description

Up to this point in your career, you have been a successful employee or individual contributor, or have recently been promoted to manager. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization.

Prerequisites: You should possess experience working in an organization as an individual contributor or possibly as a manager. In addition to this course, you may want to consider the following related courses: Basics of Effective Communication, Persuading Others, Recognizing Employee Performance, and Setting Performance Goals and Expectations.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Describe the transition from your role of individual contributor to that of a leader.
  • Develop an effective team.
  • Identify techniques for leading diverse groups to achieve business results.
  • Identify skills required to focus and lead your team to achieve business results.

Course Content

Lesson 1: Transitioning from Individual Contributor to Leader
Topic 1A: Define Leadership
Topic 1B: Identify Your Leadership Style
Topic 1C: Redefine Your Role

Lesson 2: Developing an Effective Team
Topic 2A: Develop an Effective Team
Topic 2B: Coach for Performance
Topic 2C: Influence for Results
Topic 2D: Empower Your Team Members
Topic 2E: Lead Your Team through Organizational Change

Lesson 3: Leading Different Types of Teams
Topic 3A: Work with Different Types of Teams
Topic 3B: Overcome Communication Barriers
Topic 3C: Overcome Issues Among Team Members

Lesson 4: Aligning Your Strategy for Business Results
Topic 4A: Identify Core Values
Topic 4B: Write a Vision Statement
Topic 4C: Establish a Mission
Topic 4D: Develop Goals

Problem-Solving Skills

Course Length: 1 Day

Course Description

Regardless of the specific organization or position, your skills and previous training have allowed you to gain employment in the corporate world. One thing that you may not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will enhance your business knowledge and value to the organization. This course will show you the fundamentals of problem-solving skills—from defining your problem, to presenting it to the key decision makers in your organization. You will investigate strategies to help you clearly define your problem, determine and present your solution, and monitor the results.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Describe strategies for solving problems logically.
  • Examine strategies for defining the true issue of a problem.
  • Identify strategies for solving problems methodically.
  • Examine business strategies for acquiring decision acceptance when problem solving.

Course Content

Lesson 1: Starting to Solve Problems
Topic 1A: The Problem-Solving Process
Topic 1B: The Nature of Groups
Topic 1C: Tools for Problem Solving
Topic 1D: Problem-Solving Approaches

Lesson 2: Identifying the Problem
Topic 2A: Determine the Problem
Topic 2B: Investigate the Problem

Lesson 3: Determining the Solution
Topic 3A: Analyze Problems Creatively
Topic 3B: Consider Alternate Solutions
Topic 3C: Choose the Best Solution
Topic 3D: Solutions to Group Problems

Lesson 4: Accepting a Decision
Topic 4A: Sell Your Solution
Topic 4B: Implement Decisions

Process Improvement

Course Length: 1 Day

Course Description

The critical skills outlined in this course teach you to quickly grasp what process improvement is all about, learn specific tools and techniques applicable to every business; understand what needs changing and create a process map, and implement changes and measure their effectiveness. You know that you want things to change, but you’re struggling to know how and where to begin your efforts to change and improve. This course offers practical, easy-to-understand instructions to improve your current processes. You will learn the tools and techniques to improve the way you do business, make your organization more responsive, and keep yourself competitive in today’s marketplace.

Course Content

Part 1: What Is Process Improvement?

  • The Concept Is Simple!
  • How Process Improvement Fits in with Other Ways to Improve
  • Your Challenge Is Clear!

Part 2: Identifying the Players

  • The Customer is #1
  • The Next Most Important Person

Part 3: Ensuring Success

  • Find Processes That Need Improvement
  • Plan for Your Success

Part 4: Understanding What Needs Changing

  • Where to Begin?
  • Create Your Own Process Map

Part 5: Getting Where You Want To Be

  • Identify Those Pesky Problem Areas
  • Come Up with Effective Options
  • Plan Your Implementation

Part 6: Getting Changes to Stick

  • If Nothing Has Changed, You Missed the Mark!
  • Implementation: What to Expect at This Phase
  • Help!
  • How to Make This a Continual Process

Sexual Harassment Awareness for Supervisors

Course Length: ½ Day

Course Description

You work for a local company in a supervisory position. You’re familiar with the term sexual harassment, but as a supervisor, you want to ensure that you possess the latest information regarding sexual harassment awareness and prevention. In this course, you will obtain that knowledge. You will identify methods of educating and guiding employees, supervisors and managers to prevent sexual harassment complaints and concerns.

Target Student: Any supervisor or manager seeking information for the first time and those who need a refresher on sexual harassment awareness and prevention.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Identify some of the ways that sexual harassment is defined.
  • Identify some of the ways to set an appropriate example for staff and subordinates to follow.
  • Identify some of the ways to create an environment in which harassment is not tolerated.
  • Examine some of the ways to foster an environment of compliance within the company.
  • Identify some of the methods for maintaining compliance in the company.

Course Content

Lesson 1: Understand the Issue
Topic 1A: What Is Sexual Harassment?
Topic 1B: Know the Law
Topic 1C: Identify Instances of Sexual Harassment
Topic 1D: Assess the Work Environment

Lesson 2: Lead by Example
Topic 2A: Encourage Mutual Respect
Topic 2B: Use Common Courtesy
Topic 2C: Maintain an Open Door Policy
Topic 2D: Dating in the Workplace

Lesson 3: Influence the Organization
Topic 3A: Create a Policy
Topic 3B: Implement a Process

Lesson 4: Support the Process
Topic 4A: Enforcing Company Policy
Topic 4B: Encourage Victims to Come Forward

Lesson 5: Maintain Compliance
Topic 5A: Investigate All Complaints
Topic 5B: Eliminate Offensive Conditions

Strategic Decision Making

Course Length: 1 Day

Course Description

This course teaches students how to plan, frame, and research decisions. Students learn how to define decisions, apply appropriate decisions frames, avoid overconfidence, deal with uncertainty, generate options and select the best one, develop numerous high-quality options, evaluate the options and make a final choice, review and learn from experience, identify optimal decision outcomes, and identify and manage linked decisions. Students will also learn how an organization can benefit from employing strategic decision-making techniques, and how to use decision-making strategies to improve negotiation skills.

Course Content

Unit 1: Preparing to make decisions
Topic A: Fundamentals of decision making
Topic B: Defining decisions
Topic C: Decision frames
Topic D: Researching decisions

Unit 2: Decision options
Topic A: Generating options
Topic B: Selecting an option

Unit 3: Decision results
Topic A: Results of your decisions
Topic B: Learning from the experience of others

Unit 4: Complex decisions
Topic A: Decision scenarios
Topic B: Linked decisions

Unit 5: Group decisions
Topic A: Making group decisions
Topic B: Overcoming decision making barriers

Unit 6: Negotiation decisions
Topic A: Making negotiation decisions
Topic B: Decision making pitfalls for negotiators

Stress Management

Course Length: 1 Day

Course Description

We are more conscious of our health today than ever before. We are living longer and better because we are eating healthier and exercising more regularly. But what about stress? Stress is a normal part of everyday life, and our picture of our overall health would not be complete without some consideration of how stress affects our emotional (and physical) health. This course was written to focus attention on stress management, specifically how to find a level of stress that is not only manageable, but useful for you, and how to avoid stress beyond that level. You will also learn the basics of good emotional health, how to improve your self-image and become more self-aware, and how your emotional health ties in to your physical health.

Course Content

Part 1: Understanding Stress

  • The Effects of Stress on Emotional Health
  • Recognizing Stress
  • Testing Your Stress Level
  • Identifying Behavior Patterns
  • The Three Stages of Stress
  • Identifying the Symptoms of Stress
  • The Effect of Stress on the Physical Self
  • Keeping the Adrenaline in Check
  • Examining Workplace Stress
  • Understanding Occupational Burnout
  • Finding the “Right” Amount of Stress

Part 2: Taking Responsibility for Your Own Stress

  • Identifying the Stress in Your Life
  • Coping with Stress
  • Alleviating Stress at Work
  • Expressing Your Feelings
  • Using Stress Releases and Safety Valves

Part 3: Reducing Stress Through Biofeedback, Mindfulness, and Meditation

  • Understanding Biofeedback
  • Developing Mindfulness
  • Practicing Meditation

Part 4: Improving Relationships with Self and Others

  • Accepting Yourself as a Unique Individual
  • Sorting Realistic from Unrealistic Expectations
  • Assessing Your Strengths
  • Acknowledging Universal Human Needs
  • Building Better Relationships
  • Recognizing Negative Relationship Patterns

Part 5: Enhancing Your Emotional Health

  • Understanding Emotional Maturity
  • Expressing Emotions Appropriately
  • Exploring Your Own Emotional Fitness
  • Building Self-Confidence
  • Solving Problems Openly
  • Ten Tips for Maintaining Emotional Fitness
  • Setting Personal Goals
  • Reviewing Your Personal Goals

Successful Strategic Planning

Course Length: 1 Day

Course Description

In successful organizations, strategic planning leads management in defining and achieving a vision that is ultimately linked to the customer. This course is based on a revolutionary systems thinking approach that will help individuals, teams, departments, and businesses of all sizes and types in a simple four-phase process to create and implement strategic planning successfully. It begins with defining the end goal or vision first and then focuses all activities toward that outcome.

Course Content


Part 1: Plan to Plan: The Educating and Organizing Step

  • Getting Started with Backwards Thinking
  • Today’s Business Climate
  • Benefits of Systems Thinking and Strategic Planning

Part 2: Developing a Strategic Plan/Document

  • Phase A: Creating Your Ideal Future
  • Phase B: Measuring Success: Ten or Fewer Outcomes
  • Phase C: Developing and Converting Strategies to Actions
  • Changes in Your Core Strategies

Part 3: Plan to Implement

  • Phase D: Implementing Change Successfully
  • The Leadership Steering Committee: The Key to Success
  • Annual Review and Update

Part 4: Facilitator Tips to Ensure Success

  • Facilitator Tips

Team Participation

Course Length: 1 Day

Course Description

This course teaches students how to be an effective team member. Students learn how to communicate effectively, adapt to various personality styles, overcome common problems, work on aspects of verbal and nonverbal communication, create a supportive team environment, understand the source of team conflict, and employ different conflict resolution styles. Course activities also cover resolving conflict, avoiding the negative consequences of conflict, maximizing real benefits, reaching consensus, and making positive contributions to team decisions.

Course Content

Unit 1: Understanding team fundamentals
Topic A: Team fundamentals
Topic B: Team member roles
Topic C: Team goals
Topic D: Working together

Unit 2: Communicating in teams
Topic A: Team communication
Topic B: Elements of communication
Topic C: Supportive and effective communication

Unit 3: Communicating nonverbally and listening actively
Topic A: Nonverbal communication
Topic B: Verbal and nonverbal communication
Topic C: Active listening
Topic D: Skills of listening
Topic E: Use of questions

Unit 4: Understanding conflicts
Topic A: Symptoms of conflict
Topic B: Nature of conflict
Topic C: Power play

Unit 5: Resolving conflicts
Topic A: Resolve team conflicts
Topic B: Handle conflicts
Topic C: Styles of conflict resolution

Unit 6: Making a decision
Topic A: Collective decisions
Topic B: Team decision
Topic C: Decision making methods

Unit 7: Understanding consensus method
Topic A: Consensus process
Topic B: Initiate a consensus process
Topic C: Overcome consensus challenges

Virtual Teams

Course Length: 1 Day

Course Description

This course teaches students the fundamentals of working in virtual teams. Students will learn about the advantages and disadvantages of an alternative office, the technologies used to communicate and make decisions, and the obstacles virtual teams must overcome for success. Course activities also cover how to communicate effectively in a virtual team setting, overcome barriers to communication, use technology to facilitate communication, and conduct virtual team meetings. Students will also learn about influencing a virtual meeting’s effectiveness and decision-making methods.

Course Content

Unit 1: Fundamentals of virtual teams
Topic A: Defining virtual teams
Topic B: Serving in virtual teams
Topic C: Conducting an orientation session

Unit 2: Effectiveness, social dynamics, and decision-making
Topic A: Effectiveness
Topic B: Social dynamics
Topic C: Decision-making

Unit 3: Obstacles and success factors
Topic A: Obstacles
Topic B: Success factors

Unit 4: Communication
Topic A: Effective communication
Topic B: Enhancing communication
Topic C: Communication barriers
Topic D: Technologies used for communication

Unit 5: Alternative office arrangements
Topic A: Working in alternative offices
Topic B: Telecommuting

What Good Managers Do: The First 100 Days

Course Length: ½ Day

Course Description

This course will give new managers the basics of effective management for their first 100 days on the job. Professionals who have achieved success as individual contributors often transition into management roles. New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to conduct performance appraisals, monitor work processes, communicate effectively with team members, build an internal network of supportive colleagues, and avoid common management pitfalls. You also want to be able to resolve conflicts that arise, coach people to give great performances, and serve as an advocate for your team within the wider corporate structure.

Target Student: This course is intended for a wide range of first-time managers and staff members who are considering transitioning to management roles.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Make the transition from team member to manager by gathering critical information, familiarizing yourself with workplace priorities and requirements, holding meetings with key players, establishing trust and credibility, and managing the basic elements of work.
  • Identify methods of coaching great performances from your team members, resolving the everyday conflicts that arise, and working within the corporate structure by managing up.

Course Content

Lesson 1: Making the Transition
Topic 1A: Position Yourself for Success
Topic 1B: Begin the Transition
Topic 1C: Manage the Basic Work Elements

Lesson 2: Building A Winning Team
Topic 2A: Coach for Great Performance
Topic 2B: Resolve Conflict within the Team
Topic 2C: Represent Your Team

Women in Leadership

Course Length: 1 Day

Course Description

You will recognize leadership traits and compare your own leadership styles to those you have identified. You will learn how to practice effective leadership skills and get around challenges that prevent or inhibit female leaders from advancing in their careers.

Target Student: The target audience for this course is women seeking to enhance their professional careers, develop their leadership skills, and become leaders in their organizations. It is also for workplace professionals, including managers and leaders who want to learn more about women in leadership.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Lead people in an organization.
  • Overcome common leadership challenges.
  • Gain leadership excellence through effective communication.

Course Content

Lesson 1: Leading People in an Organization
Topic 1A: Recognize Your Leadership Potential
Topic 1B: Leverage Your Unique Leadership Strengths

Lesson 2: Overcoming Common Leadership Challenges
Topic 2A: Respond to Resistance to Your Leadership
Topic 2B: Gain the Next Foothold in the Corporate Ladder

Lesson 3: Gaining Leadership Excellence Through Effective Communication
Topic 3A: Achieve Clarity in Communication
Topic 3B: Deliver Constructive Criticism
Topic 3C: Resolve Conflict