The Training Institute of Washington, DC collects customer information through its web site and call center operations. We use this information to process orders and registrations, enhance our customers’ shopping experience, and communicate with our customers about products, courses, services, and promotions. We do not share the information you provide with any outside company or third party.
When you place an order or register with us, we collect your name, mailing address, phone number, and credit card information. We also collect your email address when you order from our web site, so that we can send you any necessary email messages related to your order – such as an order confirmation notice.
We also monitor site use and traffic patterns to improve our web site design and the products, courses, and services we offer.
When you order or register with us over the telephone, we collect information necessary to process your order. In addition, we maintain a record of your product interests, purchases, and whatever else might enable us to enhance and personalize your experience.
If at any time you would like us to delete any of your personal information on file, feel free to contact us by email at firstname.lastname@example.org or by phone at 1-800-698-1191 or 1-202-797-9099. Please be sure to include your email address, full name, and company name.
A “cookie” is a small file that many web sites use to help make shopping online easier. It stores information on your computer’s hard drive. We do not store personally identifiable information on cookies.
Protecting your order information is our priority. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
SSL encrypts your order information to avoid the decoding of that information by anyone other than The Training Institute of Washington, DC. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), SSL is active. You can also double-check by looking at the URL line of your browser: When accessing a secure server, the first characters of the site address will change from “http” to “https.”
Some versions of browsers and some firewalls do not permit communication through secure servers. In that case, you will be unable to connect to the server, which means you will not be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call 1-(800)-698-1191 or (202)-797-9099 to place your order or register over the phone.
Links to Other Web Sites and Services
The Training Institute of Washington, DC’s web site may contain links to other sites that are not under our control. These web sites have their own policies regarding privacy. You should review those policies before visiting the web sites. We have no responsibility for linked web sites and provide these links solely for the convenience and information of our visitors.
Please let us know if there are other questions you have about your experience with us at traindc.com. You may email us or call us directly at 1-(800)-698-1191 or (202)-797-9099. Our customer service hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. eastern standard time.